The Christie Private Care is Awarded Macmillan Quality Environment Mark

Posted April 26, 2018

The Christie Private Care (TCPC), which provides multi-disciplinary specialist care for patients with cancer, has received the Macmillan Quality Environment Mark.

TCPC, which is a partnership between HCA Healthcare UK and The Christie NHS Trust on Europe’s largest single site cancer centre, underwent an inspection in March and achieved the highest possible rating.

The Macmillan Quality Environment Mark (MQEM) is the first of its kind which assesses whether facilities meet the standards required by people living with cancer.

They are reviewed by a series of key performance indicators including:

• Design and use of space
• The cancer patients’ journey through the cancer environment
• Service experience such as cleanliness, health meals and temperature
• The cancer patients’ voice – listening and meeting the needs of cancer patients

The first step in achieving MQEM is to conduct a self-assessment against the MQEM standard and gather data to support your application.

Following this, the MQEM team visited TCPC, taking a good look at the building and facilities. Could people find the TCPC? Were things in good order?

As well as this thorough inspection, the reviewers also talked with people – nurses, staff and patients – about the environment and the services before finally giving TCPC the good news of their successful award of MQEM.

Key areas that TCPC was commended on included; ‘patients having a great deal of choice and control within various services’, ‘staff having pride in their environment’ and ‘exceptional cleanliness’.

Kate Johnson, Regional Matron for Quality and Patient Experience at The Christie Private Care (TCPC), said: “We are delighted that the high level of care we give our patients has been recognised with the achievement of the MacMillan Quality Environment Mark.

“At The Christie Private Care, we believe that not only should patients receive the best medical care and support, but that it should be matched by the environment in which they receive it.”